Bring Back Fax Bridge Confirmation Page
in progress
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John Toews
This is very important to our workflow to confirm the fax has actually been sent or if there is issue that needs to be resolved. For confidentiality, we don't want users to have access to the fax bridge in the portal, and therefore the confirmation page is the only way we can confirm the fax went through when using a physical device. This is vital to us to ensure our faxes go through to various government agency. Please bring it back.
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Krystal Mauldin
Update on this feature - I would like to see it with the actual downloaded fax sheets.
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Grace Kendree
We are very excited to let you all know that this will be back no sooner than December 19th!
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Jack Taugher
An ETA for this Grace or Mackenzie?
Mackenzie Borman
in progress
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Grace Kendree
Hey all, just to give an update, we are working on this on our next sprint. We will update you again when we have a more exact date!
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Grace Kendree
Thank you all for the feedback. The team has discussed this and we will certainly make communication clearer for big updates like this. We will update you all once this feature has been added back. Thanks for your patience!
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Jack Taugher
No notification of removal? This is important.
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Sean Bailey
I didn't even see this was removed.. I will let my team know this now and yes this is a crucial function of faxing for some companies! This should have been mentioned as Yisroel said more clearly or sent out as a mass message of removing a feature.
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Grace Kendree
under review
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Grace Kendree
Hi John Toews ! We had to make changes these changes while we move from our third party vendor, however we plan to add this feature back in approximately 6-8 weeks.
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Yisroel Adler
Grace Kendree: next time if that is the plan write so clearly on the Changelog (https://feedback.documo.com/changelog/release-560)
Timothy Lewis
Grace Kendree: This shouldn't have been hidden in a change log in the first place. The removal of an important feature like this should have been announced in an email. This is the first I've read about it being brought back and that was because I found this thread. Why not announce all of this at one time? The way this has been handled has us moving away from your product entirely. The reason I'm here... I got an email for my port out confirmations however the link doesn't take me to the correct page so I was looking for tips.
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Grace Kendree
Timothy Lewis: we are so sorry to see you go! You can find your port outs under numbers<porting<port out tab in the portal. If you have any other questions about this, our support team can help!
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