Auto-cancelling our White Label subscription goes against the Partner Agreement. And I quote: "Upon termination of this Agreement by either Party for any reason, the Parties shall work together to ensure that end-users are able to retain their fax numbers and that the Services continue without interruption or impairment for at least 90 days or until the affected fax numbers are ported to the Customer or another provider selected by Customer" Yet you have auto-programmed your system to auto-cancel accounts after 7 days when the card on-file cannot be charged. This is against your OWN Legal agreement. And without any email indicating a WARNING that suspension or cancelation would occur. (not that this would be allowed ANYWAYS under the Agreement) Furthermore, DUE DATES are 30-days from invoice issuance, according to the Partner Agreement. So -- 7 days 'past due', is VERY WRONG to cancel a subscription for ANYBODY, or ANY reason. You are treating your invoices as "Due on Receipt" despite White Label Partners having 30 Day Terms per our Agreement. Regardless, even if I was 31 days Past Due (which I am not), the Partner agreement gives a clear assurance of a full 90-day interruption-free transition. Instead, today my clients cannot fax, their accounts in my branded portal all say: "Account not active!" and they cannot send or receive faxes. What a ridiculous reputation damage to my company, all over a credit card number that had to be changed due to fraud. Absurd. And one of the worst companies I do business with when it comes to handling invoice autopay with AUTO cancellation in CONTRADICTION to their Agreement. This has now happened TWICE. May 2022 and October 2023. And the Documo team assured me last time in May of 2022 that this would be fixed and resolved. It hasn't. And they don't care.
